Operational Services Group
Managed Services Solutions To Fit Your Needs
Infoverity offers managed services support and hosting designed to meet the needs of our clients. Our team of experts can provide the reliable support you need at an affordable cost.
Whether you’ve just deployed a new customer or product mastering solution and need support to manage the spikes in demand, or you have an existing solution and you want to outsource administration and support, Infoverity’s Operational Services can help.
Exceptional Support At A Critical Time
Deploying a new MDM or PIM system to your business and user community involves planning and dedicated resources for administration and support. This is often a critical time for user adoption and transition, and managing risk during this high-touch time for users is paramount.
With Infoverity Operational Services, you will receive hyper-care that allows you to focus on your customers and your products.
For more information about our Operational Services Group, contact us today.
Our Operational Services Support
Infoverity Operational Services provides your organization with ITSM Application Support focused on request, incident, problem, and change management. The Infoverity Operational Services model provides the flexibility to “right-size” support based on business and program needs, and includes:
- Comprehensive technical and user support
- Monitoring and issue resolution with inbound/outbound data feeds
- Hotfix, Quick Fix Engineering updates (QFE) and minor patch applications
- User and role security management
- Minor enhancements and configuration changes to your system
Our Managed Services Hosting
Infoverity is committed to delivering high-quality Hosting solutions to our customers and partners. In the event that you need a Hosted Infrastructure to support your application solution, Infoverity has an answer. All hosting options are single tenant with high availability and scalable to meet your current and future needs.
Our Hosted Managed Services Environments Include:
- One-stop resolution of issues: root cause identification, fix/resolution advice, necessary configuration changes to resolve system/hardware related failures
- Facilitated change management and administration actives related to the hosted infrastructure
- Monthly infrastructure health check and monitoring
- Management of user access and controls
- System monitoring
- Management of system backups and data retention
Benefits of Infoverity’s Operational Services
- Reduce your application administration, support and hardware costs
- Stable and identifiable costs over a longer term
- Respond quickly to spikes in demand for business user support of your newly deployed solution
- Scale infrastructure and services across the supported environment
- Strategically allocate existing staff and internal resources to business-facing value delivery rather than technology support
- Grow your internal capabilities at your own pace without sacrificing your users’ experience
- Reduce the costs and risk of depending on a newly hired support team for administering the new production environment
- Minimize employee administration and oversight (management, training, hiring, retention)
- Measurable service levels across supported functions